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Terms & Conditions

    1. Definition: “THE COMPANY” means The Classic Outfitter ABN 65 604 693 861, their sub-contractors, agents and authorised employees.  The “CUSTOMER” means the person, company or agent of the Customer who appears under “CUSTOMER” on the Tax Invoice, purchasing the products from "THE COMPANY".  The person who signs for the product/s warrants that they have the authority of the “CUSTOMER” to sign for on his/her behalf. “THE PRODUCT” means the goods purchased as they appear on the Tax Invoice, for the display, installation for which the goods are to be used. “THE AGREEMENT” means the Sales Agreement / Tax Invoice between “THE COMPANY” and “THE CUSTOMER”.  All Invoices are GST inclusive.
  1. Agreement:  “THE COMPANY” will issue Tax Invoice being the Agreement for the purchase of goods, which the Customer will review  prior to confirmation of ordering products and paying a 50% deposit with the total Invoice amount due prior to delivery of goods.
  2. General: All products purchased are subject to the “Terms and Conditions” as printed hereon and on The Classic Outfitter website theclassicoutfitter.com. They will bind the Customer.
  3. Samples: Sample materials remain at all times the property of the Company. All Customers, unless prior arrangements are made, are required to offer a valid credit card as security for borrowing product samples from the showroom. Failure to return the samples within the period of times as set out by the Company and if not returned when requested, the Company reserves the right to Invoice for these at prices of replacement.
  4. Deposit: (a) Upon confirmation of product order, a 50% deposit is required by The Company to order the products as specified by The Customer. Any cancellation or changes are subject to Cancellation terms below. (b) All custom products require a 50% non-refundable deposit once production has commenced.
  5. Payment: Balance of Payment is due prior to or on delivery/collection of products. The Company reserves the right to withhold delivery if payment has not been received prior to or on delivery. Refer to cancellation conditions below.
  6. Delivery: The Company reserves the right to nominate the day of delivery of the goods which will be performed at a mutually agreed time and all reasonable endeavours will be made to ensure this occurs.  Cancellations or changes to delivery times within 48 hours prior to the arranged delivery time will incur. A minimum cancellation fee of $110 inclusive of GST.
  7. Pricing: Pricing may change without notification. The Company has the right to withdraw an item from sale at their discretion.
  8. Returns: The Company does not refund for a change of mind. Original receipt is required for exchange or credit note. Items must be in original condition and packaging. Discounted items are non refundable and non changeable. Items must be returned within 14 days from date of purchase for exchange. There is no return on custom-made products, special colours and special orders.
  9. Refunds: The Company does not refund for incorrect choice or change of mind. Products that are faulty may be exchanged or refunded within 7 days of purchase. Original receipt is required for all refund, exchange and warranty claims.
  10. Cancellations: Any cancellation of orders will be subject to a fee at The Company’s discretion. We deserve the right to refuse cancellation of orders if production has commenced. A handling or restocking fee will be incurred at the Company’s discretion.
  11. Restocking fee: A 25% restocking fee is applicable to all products returned by change of mind after a deposit has been paid.
  12. Privacy Policy: In this policy “we/us” means The Classic Outfitter. Protecting your privacy is important to us. We respect your privacy and comply with Australian National Privacy Principles and all laws relating to the collection, use and dissemination of personal information. We collect information about you when you: subscribe to our subscription service, provide us with your email address, access and communicate with us through our website, purchase online through our website. We only collect information about your from you.
  13. Lay-By Orders: Orders will be processed after the first lay-by instalment has been paid. (a) The first instalment is equal to a fifty-five perfect (55%) of the total order value inclusive of GST and is required at the point of sale. (b) The remaining two (2) instalments are due within 30 days from first instalment.
  14. Quantities: The customer acknowledges that the product is correct and appropriate for which he/she requires the product for and the quantity of the product has been calculated and verified by the Customer and is the correct amount to be ordered as detailed on the quotation/invoice. The Company does not accept any responsibility for the calculation on the quantity of the product required, and is not liable for any miscalculation of such quantities.
  15. Product variations: Colours as shown on our photographs are displayed differently on every screen. As such, colours displayed should be considered a guide rather than an accurate representation of the actual finish. Where product samples are available, it is strongly recommended that The Customer view prior to making final commitment to specific products. The Company accepts no responsibility in respect of any variation between a sample shown to the The Customer and the actual product supplied. Specific variables may occur, such as:
    1. Furniture: Our upholstery colours may vary due to different dye lots if you would like a colour sample prior commencement of the works please order at time enquiry.
    2. Flooring: Timber is a natural product and may contain variations in colour and grain of up to 20%. It is The Company's recommendation to the Customer to view a sample of the batch prior to purchasing full quantity to ensure the colour and grain is acceptable. The Company will make arrangements with the warehouse to view at a time mutually agreed.
    3. Stone and Tiles: Shade and texture variations are inherent in natural stones and clay products. Please examine all tiles upon receipt prior to fixing. All tiles must be laid in accordance with recognised industry standards of which is the tiler's responsibility to advise you. Claims for broken tiles must be notified within 24 hours of receipt of tiles. Replacement tiles will be invoiced as normal and credit will only be issued once the broken tiles have been sighted by our sales representative and returned to us for credit. The Company strongly recommends the Customer includes an ample wastage quantity for the potential unforeseeable over-run or damage when fixing.
    4. Window Coverings: All window coverings are custom items which require specific decisions of products to be used and accurate measurements. All window covering quotations are to be considered estimates only until such a time as the final check measure has been conducted.  A 50% deposit is required at the time of placing order. When the total amount of the order exceeds $5000, a progress payment representing 80% of the total purchase price is required then the remainder upon delivery of the goods prior to the installation. All shutters cover a 3 year warranty from the date of installation for paint, structure and all components. Proof of purchase must be provided for all warranty claims. The warranty excludes damages arising from mis-use, improper maintenance and accidental damages. The Company reserves the right to inspect products prior to repair. The Company’s installation staff are instructed not to install or leave at the installation site any product or components unless the required payment has been made.
    5. Wall Coverings: Some wall coverings include natural fibres and may contain variation in colour and grain. This should be considered by The Customer prior to making such selections.
    6. Lighting: The Company does not refund for incorrect choice of lights. Products that are faulty may be exchanged or refunded within 7 days of purchase. All products come with a 12 month manufacturer’s warranty, the product is only warranted back to store. The Company does not cover any additional cost that may be incurred in returning or reinstalling the faulty product.
  16. Installation: The Company has no responsibility for the works of any trade persons in the installation of the products, whether or not The Company has  recommended a tradesperson to the Customer. The Customer acknowledges: (a) he/she does not rely in any way on The Company  in relation to the use, fixing, installation or incorporation of the products.
  17. Warranty: All products are subject to the Manufacturer’s warranty. The product is only warranted back to the store. The Company does not cover any extra cost that may be incurred in returning and or reinstalling the faulty product.